Welcome to Pocket Genie! This Privacy Policy describes how Falcon AI Solutions, LLC ("we," "us," or "our") collects, uses, and discloses your information when you use our Pocket Genie mobile application (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the app.
1. Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our Service.
1.1 Information You Provide to Us
When you create an account, we collect your name, email address, and phone number. You may also choose to provide a profile photo. Additionally, we collect the content of in-app chat messages between you and other users to facilitate communication within the platform.
1.2 Information We Collect Automatically
With your permission, we may collect your precise location data to connect you with nearby service providers. We also collect device and usage information, including your IP address, device type, operating system, and other analytics data to help us understand how you use our Service and to improve it.
2. How We Use Your Information
We use the information we collect for the following purposes:
|
Purpose |
Description |
|
Service Delivery |
To provide, maintain, and improve our Service. |
|
AI-Based Matching |
To connect service seekers with service providers using our AI-powered matching system. |
|
Communication |
To enable communication between users through in-app messaging. |
|
Notifications |
To send you push notifications for service requests and other updates. You can opt out of these at any time in your device settings. |
|
Security |
To ensure the security of our platform and its users. |
|
Legal Compliance |
To comply with applicable legal obligations. |
3. Legal Basis for Processing Your Information
We process your personal data based on the following legal grounds, in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Saudi Personal Data Protection Law (PDPL), and other applicable data protection laws:
Consent: We will ask for your explicit consent to process your personal information for specific purposes, such as accessing your location data. You have the right to withdraw your consent at any time by contacting us or adjusting your device settings.
Contractual Necessity: We process your data to provide the services you have requested, which includes connecting service seekers and providers. This processing is necessary for the performance of our contract with you.
Legitimate Interests: We may process your information for our legitimate interests, such as for security purposes, fraud prevention, and to improve our Service, provided that such processing shall not override your rights and freedoms.
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our app, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
As Pocket Genie is a marketplace that connects service seekers and providers, we share your information as follows:
For Service Seekers: Your name and service request details are shared with relevant service providers to enable them to respond to your request.
For Service Providers: Your name, profile photo, and contact information are shared with service seekers who have expressed interest in your services.
Important Note: We do not process any payments within the app and are not an intermediary in any financial transactions between users.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
|
Right |
Description |
|
Right to Access |
You have the right to request copies of your personal data. |
|
Right to Rectification |
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. |
|
Right to Erasure |
You have the right to request that we erase your personal data, under certain conditions. |
|
Right to Restrict Processing |
You have the right to request that we restrict the processing of your personal data, under certain conditions. |
|
Right to Object to Processing |
You have the right to object to our processing of your personal data, under certain conditions. |
|
Right to Data Portability |
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. |
|
Right to Opt-Out of Sale (CCPA) |
California residents have the right to opt-out of the sale of their personal information. We do not sell personal information. |
To exercise any of these rights, please contact us at admin@pocketsgenie.com. We will respond to your request within the timeframe required by applicable law.
6. Data Storage and Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. Your data is stored on secure servers, and we take reasonable steps to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, no electronic storage or transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
7. Third-Party Services
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Cookies and Analytics
We and our third-party partners may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Service. We use this information to help us understand how our users use the Service and to improve our Service. You can manage your cookie preferences through your browser settings.
9. Push Notifications
We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
10. AI Usage Disclosure
Our Service utilizes artificial intelligence (AI) to facilitate the matching of service seekers with the most relevant service providers. This AI-powered system analyzes the information you provide, such as your location and service request, to enhance the user experience and efficiency of our marketplace. We are committed to the responsible and ethical use of AI and have implemented safeguards to protect your privacy. No automated decisions with legal or similarly significant effects are made solely by our AI systems without human oversight.
11. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. As our company is registered in the United States and the app targets the Middle East and North Africa (MENA) region, your data may be transferred and processed in the United States. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information, in compliance with applicable data protection laws.
12. Children's Privacy
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
13. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By Email: admin@pocketsgenie.com
By Mail:Falcon AI Solutions, LLC
29 Hassan Aflaton St.
Nasr City, Cairo, Egypt
14. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.